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HOW DO WE GET YOUR INFO?
  • So, whilst your shopping our website or just subscribing to our newsletter you are providing us with your information.
    Basically if you’re creating an account with us you’ll be providing us with information such as your name, your email address, delivery address, date of birth, phone number (all these details we need to know to get your order to you) but from this we store your info, but don’t worry… we’re keeping it safe.
    There may have been times you’ve contacted our amazing customer service team, entered a competition with us, again some information of yours could have been stored.
HOW YOU’RE CHECKING US OUT (DEVICE)
  • We know there are various ways of shopping online with us, you may be checking us out on your PC or on your phone or tablet… from this we collect information such as the operating system you are using, the model of your phone and what mobile network you are using…this info is really helpful to us but none of it goes any further than LASULA HQ.
  • Whilst you’re browsing our website or service, we automatically collect and store certain information in our server logs. This information includes things such as your IP address (Internet Protocol Address – just for your info), what kind of things you’re browsing online, device info such as device info as we mentioned above (operating system, mobile network, etc.).
  • As, you’re shopping on our website, on your mobile, tablet or computer, we might use your IP address (you should now know what that means now) and also your location services from your device. This locates where you are, this info helps us to provide you with the best shopping experience possible so we can give you the right prices for the country you are in, the right delivery options and address options.
  • We may collect and store information locally on your device using mechanisms such as browser web storage and application data caches. These techniques are used to ultimately enhance your user experience when shopping with us.
  • When you purchase from Lasula we need to use your address to get it to your front door and we’ll also send you a few emails to let you know it’s on its way to you, this means that your information is shared with our chosen couriers so they can also give you an update on where your parcel is.
  • If you have decided to opt in then we’ll use the info you provided us with to keep you in the loop with all of our epic offers. You can update your preferences whenever you wish and let us know how you want to hear about the latest news and offers.
    • Login in to your account
    • Navigate to Profile
  • You’ve bought some new clothes from us, the down side is we’ll need to take payment for them. If you have paid by card then we will use your card details and address to process your transaction, this goes via our third-party processors. Don’t worry though, nobody else can get hold of your details.
  • When you log into LASULA using a third-party service such as Facebook, some information has to be shared for this log in to work. This is also a massive benefit to you as it allows you to log in faster (faster log in means you get to shop quicker rather than trying to remember your pets name, best mates name or boyfriends name when you can’t remember your password).
  • To protect you and services, we use data to prevent fraud and malicious activity. This includes the use of your Internet Protocol address (it’s that IP thing again), device information and address data. This also ensures we meet our legal responsibilities to ensure our business and customers are protected at all times.
  • After checking out our website, you may notice ads from us on other websites (yeah it freaked us out at first too!) This is done through advertising.
    We’re pretty big on putting ourselves and our brand out there to keep our customers up to date on our goings on and latest product offering. We do this through advertising.
  • Don’t worry, we take the protection of your information mega seriously, so you can trust us that it’s all top secret. We don’t sell your info to any other companies because we know your information is private. We do, however, share relevant parts of your data with select third parties if they are processing data on our behalf such as our chosen couriers. This is closely monitored so your data is still safe. Here is a list just to make it easier to understand of the type of third-party companies that may have your information.
    • Companies that help us and our customers use our services such as payment processors (PayPal, Stripe), warehouse team, our chosen courier companies and return services (Royal Mail, Yodel).
    • Service providers that we work closely with to help us run things day to day and provide better experiences to customers. These companies include Google, advertising partners, our website hosting company and various others.
    • Companies that we’ll all know you trust and love, such as social media sites like Facebook or if you decide to checkout using PayPal when shopping with us.
  • So we’ve got your details…this is what we keep them for:
    • To provide services to you for as long as you require.
    • For as long as you have an account with us to help make shopping faster.
  • We know you love to find out the latest offer from us at Lasula, but we get it… there may be a time where you just don’t want to hear from us anymore (we won’t take it personally) So if you want to unsubscribe from our emails this is what you need to do:
    • At the very bottom of our emails you will see a link that says 'unsubscribe from emails' just simply click this and follow instructions.
    • At the very bottom of our emails is a link that says 'update your preferences' you can also click this to update your details, preferences and this also gives you the option to unsubscribe from our emails.
    • Contact our customer service team and let them know you want to unsubscribe from our emails, they will ask you for the email address you registered with and once they’ve got that we’ll remove you from our email subscribers.
    When you have successfully unsubscribed from our emails, you won’t hear anything from us in terms of daily offers. We may however need to contact you via email if we have any issues with an order you have placed with us and we need to inform you regarding it.
  • When you give us your details you are then entitled to the following rights:
    • The right to be informed about how your personal information we have about you is being used by companies.
    • The right to access any personal information we hold about you.
    • The right to request any correction of inaccurate personal information that we hold about you.
    • The right to request that we purge your data, stop processing it or collecting it in some circumstances.
    • The right to stop any form of direct marketing messages.
    • The right to request that we transfer elements of your data either to you or another service provider.
    • The right to complain to your country’s data protection regulator — in the UK this is the Information Commissioner’s Office.
    If at any time you need to speak to us about your rights then do not hesitate to drop us an email: [email protected]
  • When you are browsing our website or other services, we use cookies and here’s all the info you need on them:
    • Preference Cookies: These cookies help to make things more suited to you such as the country you’re in and the language you need to help give you the best shopping experience possible.
    • Analytics Cookies: These basically help us to see how all our amazing customers use our website, this helps us to improve things for you in the future.
    • Functionality Cookies: They help navigation and functions on our website.
    • Advertising & Targeting Cookies: These cookies bring you adverts on other websites of Lasula, this also helps monitor how our marketing campaigns work.
    By browsing and using the Lasula website or any of our other services you have agreed to us placing cookies on your device which accesses your information on how you shop with us. You can delete these cookies, if you do any information on how you shop will be lost which can then affect you shopping experience with us in the future.
COOKIE name COOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.
  • So you need to contact our amazing customer service team here at LASULA, that’s fine, they’ll help you in any way they can but just so you know, they’ll need to keep a record of any communication with you, this helps us with any other future issues you may have with us.
  • This document was last updated on May 25, 2018