If you need to return an item you can send it back to us within 14 days of your order being delivered to you.

All returns must be created via the 'My Returns' section which can be found within your account or if you're a guest customer click here.

We advise not to request a return for items from multiple orders in one return request as this can cause delays when it comes to processing a return.

Once you’ve completed your return request, and it has been approved we’ll send an email over to you with the next steps. If you’re having any trouble with this process please get in touch with our Customer Care Team, through our Contact Us page who will be happy to help.

• Asda Toyou Return

• To get your hands on a label visit the Asda toyou website here download a QR Code to print in store if you haven’t already printed this.
• Take your labelled parcel ensuring the original label has been removed or covered to the Asda toyou signposted returns point or hand to a colleague at your most convenient Asda location so they can print this for you with the QR Code; remember to include your invoice inside your parcel!
• 3. Remember to keep hold of your receipt to track your parcel, which you can do here.

PLEASE NOTE: Any item(s) that are rejected by our quality and control team for reasons of not being in a saleable condition listed below will be returned back to you, we kindly ask our customers to be careful when trying on to prevent this from happening.

• The following items are excluded from the return process (such as; opened makeup, pierced earrings, underwear shapewear and bodysuits, lingerie, hosiery, swimwear, ceramics) due to health or hygiene reasons;
• If the items are worn and or washed (signs of transfer of any make­up or other stains);
• If you’re sending back shoes, they must be tried on indoors and show no signs of wear;
• The items must have all tags attached and are returned with correct order details/invoice.
• The item is classed as final sale (reduction 50% or more)

Please allow up to 12 working days of your parcel being delivered back to us for your refund to be processed, all refunds will be made into the same payment method used at the checkout to purchase the items.

The above does not affect your statutory rights.

We're sorry this has happened! Sometimes if an item is very popular it may go out of stock by the time we fulfill your order.

You’ll receive an email if any item from your order is out of stock and if you are due a refund use the below estimation of when to expect refunds to reach your bank account from the point of receiving the notification email from us;

• Card payments: 5 – 10 working days
• Amazon Pay: 3 – 5 working days
• Bank Transfer: 5 – 7 working days
• PayPal Balance: Instant

If an item is missing from your order and you haven’t had an email from us to say the item is out of stock please get in touch with our Customer Care Team, through our Contact Us page who will be happy to help.

We’re really-really sorry about that, something must’ve gone wrong!

Let us fix this! Please return the item to us for a refund tips on how to do this can be found here . As long as the item is in stock when we receive the incorrect item back at our warehouse we’ll send this out to you if not, our team will have to process a refund for the item. In these instances, we cannot send out the correct item before receiving the incorrect item back at our warehouse. We also wouldn’t deduct any returns postage from your refund, we don't hold responsibility for missing returned parcels so make sure you obtain a receipt from the post office in case anything goes wrong.

As soon as your parcel has been opened and items have been checked by our returns team we’ll email you to confirm. Unfortunately, we’re unable to email you as soon as your order has arrived back into the Warehouse but if you have a tracking number you’ll be able to see what date it arrives with us.

If on the rare occasion, you’ve not had an email within 18 days of returning, please get in touch with our Customer Care Team, through our Contact Us page who will be happy to help.help!

If you’re having a tech issue, found a fault on the website or have a suggestion to share, just contact our dedicated Customer Care team. All you need to do is head over to the Contact Us page, select ‘Technical’ from the Enquiry Type drop-down and provide your order number if you have one, please provide as much relevant information as possible for us to quickly identify your order or issue.

If you’re experiencing problems when making a purchase, we’ll require the following information:

• Screenshot of the problem
• Device on which problem occurred
• The rough time problem encountered
• Browser used

As soon as your parcel has been opened and items have been checked by our returns team we’ll email you to confirm. From this date, please allow up to 12 working days (Monday-Friday) for us to process your return and confirm the refund, we’ll send you an email as soon as this has been done to keep you updated.way.

If you’ve used our label to make your return, a £2.50 deduction will be made from your refund. If you used a different service, no deductions will be made. Just a head’s up that any refunds for a return will not include the cost paid for delivery when your order was first placed.

Use the below estimation of refunds expected to reach your bank account:

• Card payments: 5 - 10 working days
• PayPal Balance: 48 hours
• Amazon Pay: 3 - 5 working days
• Bank Transfer: 5 - 7 working days